<- To main FAQ page

FAQ - Product returns

Can I return products?

You may return the products you ordered, but there are a few rules:

1. The products are undamaged and unused; we need to be able to sell them again and
2. It is not a custom made product (like a dread tam to your specifications) andn
3. In case of a piercing jewel it must still be in the closed, sealed packaging
4. It is not a book or DVD (due to possible copying)
5. It is not a product from the wholesale category
6. Within 14 days after you have received the items you have to report to us your wish to return them and send them back. Do not just send something by mail, without consulting us.
The risk of sending the goods back is yours: you might consider adding insurance. You will be paying the shipping costs.