FAQ

    Payment

  1. I do not live in the Netherlands / France. Is it possible to transfer money into your bank account?

  2. Can I pay with PayPal or credit card?

  3. Have you received my payment?

    4. Shipment

  4. How much are the shipping costs of my order?

  5. Can I visit you?

  6. How do I make sure I get my order as quick as possible?

  7. Can Dreadspullen send me an email when my payment has been received, or if the order has been shipped?

  8. I have transfered the money. How long will it take before I get my dread stuff?

  9. On the envelope / box I see lower shipping costs than I payed. What's that about?

    10. Product returns

  10. Can I return products?

  11. Something is wrong with the order I received. Now what?

    12. Changements to existing orders

  12. I have placed an order, but I want to add or remove products. How can I do this?

  13. I have placed my order, but I would like to use a different payment method. How do I do that?

  14. I have payed for the order, but I want to cancel it. What should I do?

  15. I've placed an order, but the shipping address is not correct. What should I do?

    16. Website

  16. When I add something to my cart it remains empty. How is this possible?

  17. For how long will my shopping cart be valid?

  18. I did not receive an order confirmation by email. Now what?

  19. How do I change my password?

  20. How do I upload my photos?

  21. I have a new email address, shipping address or telephone number. What should I do?

  22. Why do you discourage using a Hotmail, MSN or Live email address?

    23. About products

  23. Are all product suitable for vegetarians and vegans?

    24. Miscellanious

  24. How should I maintain my dreadlocks?